Shipping policy
The BrainK Company Shipping Policy
Free shipping to all countries. Order processing: 2-3 business days. Shipping time: 4-8 business days. Our specialty coffee blends are roasted and packaged the moment you place your order, guaranteeing maximum freshness and a superior flavor in every cup.
Details of Our Shipping Process
At Braink, we understand that your vision can't wait, but excellence takes time. That's why we've optimized every step of our process to guarantee the highest quality in your cup.
Every order we receive is a custom product. Labels are printed on demand and our coffee is roasted in batches every business day. Our processing time is 2 to 3 business days. After this period, shipping time is 4 to 8 business days, ensuring the coffee arrives at your customer at the peak of its flavor.
Shipping and Delivery Expectations
We have found that the best way to manage delivery expectations is through transparency. We want you to know that the total delivery time is a reflection of our commitment to freshness, as every order is a bag of coffee created specifically for the person who orders it. This process is worth the wait, and it is a direct reflection of the quality we offer.
International Shipping
Our company, though registered in Nicaragua, handles all product processing, packaging, and shipping from our headquarters in the United States. For this reason, all international shipments depart from U.S. territory to their final destination.
Please note that, while we offer this service, international shipments can be slow and expensive. We cannot guarantee the delivery of these orders, and they are not refundable under any circumstances.
Order Tracking
Once your order has been processed and a label has been assigned, you will receive a tracking number. If you notice an order has a tracking number but has not been shipped, this means it is in the pre-shipment phase, waiting to be handed over to the courier on the next business day.