Refund policy

At Braink, our mission is to ensure your experience is perfect. We believe in transparency and trust, which is why our return policy is simple and clear, designed to resolve any inconvenience with minimal friction.

Important Note:

To guarantee the utmost freshness, quality, and the best cwith our signature coffee, we cannot accept product returns or offer any type of refund. Replacements will be handled by sending a new order.

To have any claim regarding your order processed and to apply our quality guarantee policy, it's essential that the notification is made within 8 days of delivery. This timeframe allows us to conduct a timely and fair evaluation, ensuring that the product's condition and the integrity of our promise of freshness remain intact. In this way, we can guarantee that each case is handled with the transparency and care that define us.

Scenario 1: Your or the End Customer's Error
If the information provided in the order is incorrect (for example, a wrong shipping address or an incorrect product selection), you will be responsible for covering the cost of any correction. Simply place a new order, and we will process it as a priority.

Scenario 2: Our Error
While our production process is meticulous, human errors can occur. If you receive an order with the wrong grind or label type, we will fix it at no cost to you. Just let us know, and we will cover the cost of the new coffee and shipping.

Scenario 3: Carrier or External IssuesIn cases of packages damaged, stolen, or lost by the shipping carrier, you decide how to proceed: you can choose to file a claim with the carrier or replace the order. We will pay for the coffee, while you will cover the cost of shipping.

In summary: If the error is yours, you pay. If the error is ours, we pay. If it's nobody's fault, we split the costs to ensure your complete satisfaction.